FREQUENTLY ASKED QUESTIONS

Get answers to all things PI World here!

Registration and Changes
Pricing and Payments
Travel & Information
Mobile App Information
Miscellaneous Information

Registration and Changes

An email confirmation will be sent to you after you register and payment has been received. If you register for hotel, you will receive a separate email with the hotel confirmation number within 14 days of registration.
Labs fill up quickly, so we recommend registering early. All available labs will show up as options in registration and you may choose as many as you'd like (one per time slot) at a cost of $150 each. There are no discount codes for labs.
If you would like to make a switch or cancel a lab that you signed up for, please email piworld@osisoft.com and we will assist you with modifying your registration.
Cancellations received by February 28, 2019 will be charged a $175 cancellation fee. You are welcome to send a substitute attendee at no charge if you email piworld@osisoft.com with notification prior to the conference. Confirmed registrants who cancel after March 1st or "no show" will be charged the full amount.

To cancel or modify your hotel reservation, please email hotels@blineevents.com at least 72 hours in advance of the conference. If you do not cancel your registration, you may be subject to a "no show" fee equal to one-night stay to be charged to the credit card on file. Questions, please email hotels@blineevents.com.
Please email piworld@osisoft.com with any changes, and we will work with you to update your registration.
Yes. You are welcome to send a substitute attendee at no charge if you email piworld@osisoft.com with notification prior to the conference.
You may purchase a "Full Guest Pass" during registration for $150. This allows access to the Monday Meet and Greet Reception, Tuesday Offsite Event, Wednesday Expo Reception, and Thursday Geek Night Party.
Yes, but we expect a sold-out event; therefore, we recommend registering early.
If you are a member of the media and would like to attend the conference, please e-mail piworld@osisoft.com for information and a special registration code.

Pricing and Payments

Pricing for the conference can be found here. Your registration payment will cover conference materials, sessions, event giveaways, lunch, and our evening events. It does not include hotel room or incidentals.
During registration, there is a box designated as "Discount Code" where you enter your promo code to adjust your fees.
If you chose a room during registration, a credit card will be needed to confirm your hotel reservation but you will not be charged until you arrive on site. All major credit cards are accepted for the guarantee.
Please refer to your confirmation email, which will have a link to the invoice/receipt.
We accept credit cards (Visa, Mastercard and American Express) and wire transfers in the registration process. If you would like to pay with a PO, please select wire transfer during the registration process, then email piworld@osisoft.com your PO and confirmation email, and we will send you the Pro Forma Invoice.

Hotel & Travel Information

We offer a special rate of $279/night at each of the hotels: Hilton, Parc 55 and Nikko. Room rates and directions can be found on the Hotel Page of the event website.
You will receive an initial confirmation once you register for the conference confirming your check-in and check-out dates. The hotel you selected will then follow up with your confirmation number within 14 days after you complete your registration.
We have an allocated block of rooms at each of the hotels. If a hotel does not show as an option, it is sold out for the dates you are requesting. Please select a different hotel.
Special rooms are available upon request. Please note any requests on your registration or email piworld@osisoft.com after registration.
Please see our detailed travel information tab here.
If you need an invitation to the conference to obtain a visa, email piworld@osisoft.com and include a copy of your passport page, and the following information:

Full Name (as listed on passport):
Passport Number:
Passport Issue Date and Place:
Passport Expiration Date:
Gender:
Date of Birth:
Company and Title:
Travel Dates:
The closest airport is San Francisco International Airport. See our detailed information here on our Travel Information page.
Please follow the information on our detailed Travel Information page.

Mobile App

The mobile app is still under construction. When it becomes available, you will be to find it in your App Store by searching "OSIsoft".
The app works best on iOS and Android phones.
For any app technical support issues, please email support@bravuratechnologies.com

Miscellaneous Information

A real-time agenda is posted and updated on this event website to help you schedule your time and travel. There will be weekly updates as content is approved and scheduled. Please check back frequently.
Please wear your conference badge to all group functions and meetings so that you can be readily identified as a PI World attendee.
At this year's event, we are using wearable beacon technology to better understand what works and what does not. From recent surveys, we learned that attendees want a more personalized experience, and the only way for our events team to gain the knowledge required to achieve this is through sophisticated event technology. We have partnered with TurnoutNow to employ their wearable beacon technology and data analytics to provide us with this level of detail. Your data will not be copied, stored or released. For more information, click here.
Yes, please ask the conference registration staff (located at the registration desk) for the location and details.
Our team does its best to accommodate food allergies and special diets based on your notes during registration. On site, we ask that you please communicate directly with the hotel staff should you require anything additional.
Monday would be your best night to explore San Francisco as the conference will have evening events on all other evenings for you to enjoy. We recommend working with your hotel concierge to book dinner or email SFOFH-concierge@hilton.com in advance!
Yes, please email partners@osisoft.com with your request. The Sponsorship Prospectus and other details can be found here.
Business casual attire is appropriate for meetings and evening functions.
If you have a question that has not been answered in the FAQ page, please email your question to: piworld@osisoft.com