FREQUENTLY ASKED QUESTIONS

Get answers to all things PI World EMEA here!

Registration and Changes
Pricing and Payments
Travel & Hotel Information
Mobile App Information
Miscellaneous Information

Registration and Changes

An e-mail confirmation will be sent to you after you register and payment has been received. If you register for a hotel, you will receive a separate email with the hotel confirmation number within 30 days of the event date.
Labs fill up quickly, so we recommend registering early. All available labs will show up as options in registration and you may choose as many as you'd like (one per time slot) at a cost of €75 each. There are no discount codes for labs.
If you would like to make a switch or cancel a lab that you signed up for, please email piworldemea@osisoft.com and we will assist you with modifying your registration.
Cancellations received by September 1, 2018 will be charged a €175 cancellation fee. You are welcome to send a substitute attendee at no charge if you email piworldemea@osisoft.com with notification no later than two weeks prior to the conference. Confirmed registrants who cancel after September 1st or "no show" will be charged the full amount.

To modify your hotel reservation, please email hotels@blineevents.com.
Please email piworldemea@osisoft.com the change or addition and we will get that changed for you.
You are welcome to send a substitute attendee at no charge if you forward us written notification no later than two weeks prior to the conference.
You may purchase a "Full Guest Pass" during registration for €150. This allows access to the Monday Welcome Reception, Tuesday Expo Reception, Wednesday Offsite Dinner Event and Thursday Closing Party.
Yes, but we expect a sold-out event; therefore, we recommend registering early.
If you are a member of the media and would like to attend the conference, please e-mail piworldemea@osisoft.com for information and a special registration code.

Pricing and Payments

Pricing for the conference can be found here. Your registration payment will cover conference materials, sessions, event giveaways, lunch, and our evening events. It does not include hotel room or incidentals.
On the payment during registration, there is a box where you enter your promo code before making any payments.
If you chose a room during registration, a credit card will be needed to confirm your hotel reservation but you will not be charged until you arrive on site. All major credit cards are accepted for the guarantee. Only substitutions are allowed for hotel rooms within our block, no cancellation is allowed.
Please refer to your confirmation email, which will have a link to the invoice/receipt.
We accept credit cards (Visa, Mastercard and American Express) and wire transfers in the registration process. If you would like to pay with a PO, please select wire transfer during the registration process, then email piworldemea@osisoft.com your PO and confirmation email, and we will send you the Pro Forma Invoice.

Hotel & Travel Information

Yes, all of the hotels, room rates and directions can be found on the Hotel Page of the event website.
Hotel confirmation numbers will be sent by the hotel 30 days out from the event date.
We have an allocated block of rooms at each of the hotels. If a hotel does not show as an option, it is sold out for the dates you are requesting. Please select a different hotel.
Special rooms are available upon request. Please note any requests on your registration or email piworldemea@osisoft.com after registration.
Please see our detailed travel information tab here.
If you need an invitation to the conference to obtain a visa, email piworldemea@osisoft.com and include a copy of your passport page, and the following information:

Full Name (as listed on passport):
Passport Number:
Passport Issue Date and Place:
Passport Expiration Date:
Gender:
Date of Birth:
Company and Title:
Travel Dates:
The closest airport is the Barcelona Airport. See our detailed information here on our Travel Information page.
Please follow the information on our detailed Travel Information page.

Mobile App

The mobile app is still under construction. When it becomes available, you will be to find it in your App Store by searching "OSIsoft".
The app works best on iOS and Android phones.
For any app technical support issues, please email support@bravuratechnologies.com

Miscellaneous Information

A real-time agenda is posted and updated on this event website to help you schedule your time and travel. There will be weekly updates as content is approved and scheduled. Please check back frequently. There is a PDF overview document for reference as well.
Please wear your conference badge to all group functions and meetings so that you can be readily identified as a PI World EMEA attendee.
At this year's event, we are using wearable beacon technology to better understand what works and what does not. From recent surveys, we learned that attendees want a more personalized experience, and the only way for our events team to gain the knowledge required to achieve this is through sophisticated event technology. We have partnered with TurnoutNow to employ their wearable beacon technology and data analytics to provide us with this level of detail. Your data will not be copied, stored or released. For more information, click here.
Yes, we will arrange that for you, please ask the at the registration desk of the conference to book a time.
Our team does its best to accommodate food allergies and special diets based on your notes during registration. On site, we ask that you please communicate directly with the hotel or CCIB staff should you require anything additional.
Monday and Tuesday would be your best nights to explore Barcelona as the conference will have an offsite evening event on Wednesday and a closing event on Thursday. We recommend working with your hotel concierges to book dinner or email BCNDM_Concierge@hilton.com in advance!
Yes, please email partners@osisoft.com with your request. The Sponsorship Prospectus and other details can be found here.
Business casual attire is appropriate for meetings and evening functions.
If you have a question that has not been answered in the FAQ page, please email your question to: piworldemea@osisoft.com